Case Study: Mumbai Snooker Club's Digital Transformation Success
Discover how Elite Snooker Club in Mumbai transformed their operations using CueFlow, achieving 35% revenue increase and 80% efficiency improvement in just 6 months.
Key Results Achieved
About Elite Snooker Club
Elite Snooker Club, located in Andheri West, Mumbai, is a premium snooker facility with 8 professional snooker tables, a canteen, and a membership base of over 200 regular customers. Established in 2018, the club was facing operational challenges that were limiting its growth potential.
Club Details:
- Location: Andheri West, Mumbai
- Tables: 8 professional snooker tables
- Staff: 6 employees
- Members: 200+ regular customers
- Monthly Revenue (Before): ₹2.5 Lakhs
- Monthly Revenue (After): ₹3.4 Lakhs
Challenges Faced
Manual Table Management
Staff had to manually track table timings, leading to billing errors and customer disputes.
Inefficient Billing Process
Paper-based billing system caused delays and calculation errors.
Poor Member Management
No centralized system to track member credits and payment history.
Limited Analytics
No insights into revenue patterns, peak hours, or customer behavior.
Canteen Integration Issues
Separate systems for table billing and canteen orders created confusion.
CueFlow Solution Implementation
Real-Time Table Management
Automated timing and billing for all 8 snooker tables
Smart Billing System
Automated calculation with UPI, cash, and credit card support
Member Management
Centralized customer profiles with credit tracking
Financial Analytics
Real-time revenue tracking and business insights
Integrated Canteen
Unified billing for table usage and food orders
Implementation Timeline
Implementation & Setup
CompletedCueFlow installation, staff training, and data migration
Initial Results
Completed20% efficiency improvement, reduced billing errors
Optimization
CompletedFine-tuned pricing based on analytics, improved customer experience
Full Transformation
Completed35% revenue increase, 80% efficiency improvement achieved
Customer Testimonial
Rajesh Kumar
"CueFlow has completely transformed our club operations. The automated billing system alone saves us 4 hours daily, and our revenue has increased by 35% in just 6 months. The real-time analytics help us make data-driven decisions, and our customers love the seamless experience."
Experience: 6 months with CueFlow
ROI Analysis
Investment
- • CueFlow Software: ₹6,000 (6 months)
- • Setup & Training: ₹5,000
- • Total Investment: ₹11,000
Returns
- • Revenue Increase: ₹5.4 Lakhs (6 months)
- • Time Saved Value: ₹2.4 Lakhs
- • Total Returns: ₹7.8 Lakhs
Return on investment in 6 months
Key Takeaways
What Worked Well
- Comprehensive feature set
- Easy staff training
- Excellent customer support
- Mobile-responsive design
Lessons Learned
- Start with core features first
- Train staff thoroughly
- Monitor analytics regularly
- Get customer feedback